Customer Service Certified By The French Standards Authority

Pharmagest customer service

Telephone support

Our team of experts, located in Brittany and Lorrain region, is available to you 6/7 for all queries concerning your software or hardware.

Certified software support

From Monday to Friday: from 8 am to 8 pm (without interruption)

*telephone support closes at 8.30 pm

On Saturday for emergencies: from 8.30 am to 12.30 pm* and from 2 pm to 5 pm

*telephone support closes at 12.30 pm

 

Hardware support

From Monday to Friday: from 8.30 am to 12.30 pm and from 2 pm to 6.30 pm

On Saturday for emergencies: from 8.30 am to 12.30 pm* and from 2 pm to 5 pm

Online support

On your tablet or smartphone, connect at any time 24/7

  • Analyse yourself your need for support, check directly how to deal with your incident or post a request to be called back.
  • Get information from our Frequently Asked Questions section including useful information and product specifications.
  • In case of a major incident disrupting your operations, you will receive a warning by text message.
  • Read about our training courses and enrol on a session at our open university.

Pharmagest software support certified NF Customer Support (French Standards Authority)

On March, 3rd 2015, Pharmagest was awarded NF Customer Support by the French Standards Authority for its Centralised Software Support and thus became the 1st IT partner for pharmacies certified for this service!

What exactly is the NF Customer Support certification?

Certification provided by an independent body

NF Service certification is provided by AFNOR (French Standards Authority), an independent  certifying body, following a complete review of our company and services it provides. It proves that our Centralised Software Support complies with high standards outlined in strict specifications.

Read the certification specs on www.marque-nf.com

Every year, we are audited by AFNOR Certification and our aim is to prove the quality of our service and to fit with the continuous improvement approach.

Pharmagest support commitments regarding the certification

  • Optimised callback time,
  • Regular assessment of the customer satisfaction,
  • Management of process performance,
  • Continuous learning sessions for software assistants,
  • Quality of reception and service

Those commitments, which Pharmagest takes on to meet towards its clients, are real and measurable. Read in detail about NF Customer Support commitments.

The NF Customer Support certification is the fruit of work shared by all Support staff, located in Brittany and in Lorraine region, and emphasises everybody’s commitment to improve our service.